Thank You! We’re Here to Help!
- A big thanks to those who have reached out with questions about their accounts. We are happy to assist, and your feedback is used for continuous training and improvement.
- If you have questions or concerns about your MOV PASS account – OR if you never created an account and expect to receive a Pay-by-Mail invoice – WE ARE HERE TO HELP YOU! Please let us know what questions you have.
- Here’s a new change, effective immediately, based on your feedback. To make account management easier for our customers on the $30/mo plan, the minimum auto-replenishment amount is now $30 versus $25.
- As we continue to turn on more automation on MOV Pass accounts, we strongly encourage everyone to log into and review their information at mymovpass.com.
Call: 855.643.4389 , M-F, 10:00 AM – 7:00 PM (ET)
Visit: 2311 Ohio Avenue, Unit E, Parkersburg Mon/Thur/Fri 9:00 AM – 5:00 PM (ET) and Tues/Wed 10:00 AM – 6:00 PM (ET)
Here’s a refresher to clarify one of the most common questions at both the walk-in and call center this week:
Q: How does auto-replenishment work?
A: Auto-replenishment is an option on your MOV Pass account to maintain the current minimum balance of $10. It automatically charges your debit/credit card according to the increment you select and applies it to your account balance until the minimum balance threshold is met. For example, if you select to auto-replenish at $30 and your account balance is -$100, you will see four $30 payments to meet the minimum balance threshold.
Remember we offer answers to frequently asked questions at parkersburgbridgepartners.com. Or, please reach out for personalized assistance by calling 855.643.4389 or visiting us at 2311 Ohio Avenue, Unit E, in Parkersburg.